Viet69 Privacy Policy — Malaysian User Information Protection
Your privacy is a priority at viet69. This policy explains in detail how we collect, use, and protect your personal information when you use this platform.
Effective Date: 1 January 2026
1. Information We Collect
When you register and use the viet69 platform, we collect several categories of information to ensure our services run smoothly and securely.
Personal Account Information
During registration, we collect your full name, phone number, and bank account or e-wallet details. This information is required to verify your identity and process withdrawals. You are responsible for ensuring all information provided is accurate and up to date.
Device & Browser Information
We automatically collect technical data when you access the platform, including your IP address, web browser type, operating system, screen resolution, and pages visited. This data is used to optimise how the platform displays on your device and to detect any suspicious activity.
Payment Information in MYR
To process deposits and withdrawals in MYR, we store the bank account number or e-wallet details you registered with. We do not store full credit or debit card information — any card transactions are processed through a certified third-party payment gateway.
Usage Data & Betting History
We record your betting history, deposits, withdrawals and session activity on the platform. This data is used to deliver accurate customer support, detect any account anomalies, and fulfil the platform's record-keeping obligations.
2. How We Use Your Information
All information collected by viet69 is used solely for purposes related to platform operations and user experience. We do not use your data for anything outside the following scope:
- Account management: Verifying your identity, processing registration, and managing your active account.
- Transaction processing: Processing deposits and withdrawals in MYR accurately and securely.
- Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, or account misuse.
- Customer support: Responding to enquiries, resolving technical issues, and handling complaints accurately.
- Platform improvements: Analysing usage patterns in aggregate (not individually) to improve platform performance and interface.
- Legal compliance: To meet applicable legal and regulatory obligations when required by authorised authorities.
Viet69 will not use your personal information for third-party marketing purposes or sell it to advertisers without your explicit consent.
4. Data Storage, Security & Sharing
Data Retention
Your personal information is stored on servers protected by physical and digital security measures. Data is retained for as long as your account remains active and for a defined period following account closure, in order to meet legal and platform record-keeping obligations.
Security Measures
Viet69 employs data encryption, multi-layered access controls and continuous system monitoring to protect your information from unauthorised access, loss or accidental disclosure. That said, no system is 100% secure — you are also responsible for keeping your account password confidential.
Third-Party Sharing
Viet69 does not sell or rent your personal data to third parties. We only share information where necessary with:
- Payment service providers to process your MYR transactions;
- Legal authorities where required by court order or applicable law;
- Technical service providers bound by strict confidentiality agreements.
5. User Rights — Access, Correction and Deletion
As a viet69 platform user, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal information we hold about you. Submit your request by emailing [email protected]. We will process it within a reasonable timeframe, subject to verification of your identity.
Right to Rectification
If you believe the personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Some details such as your phone number and bank account can be updated directly through your account settings, while other corrections may require you to contact our support team.
Right to Deletion
You may request account closure and deletion of your personal data by contacting [email protected]. Please note that certain records may need to be retained for a period of time to fulfil legal obligations or pending dispute procedures.
Right to Object to Processing
You have the right to object to the processing of your data for specific purposes. However, objecting to processing that is essential for core platform operations may result in limited or no access to some or all viet69 services.
6. Policy Changes & How to Contact Us
Changes to the Privacy Policy
Viet69 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated via a notice on the platform or by email to registered users. The latest effective date will always be stated at the top of this document.
Continued use of the platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to the viet69 team:
- Email: [email protected]
- Frequently Asked Questions: Browse FAQ page for answers to the most frequently asked questions about privacy and your account.
For information on the platform's general terms of use, please refer to Terms & Conditions us. For responsible gambling guidance, visit Responsible Gaming page.
Your Data, Your Privacy — We've Got It Covered
Entrust your gaming experience to a platform that takes user data protection seriously. Register or log in to your viet69 account today.
Related policy pages